CARF International Accreditation
Founded in 1966, CARF International is an independent, non-profit accreditor of health and human services. Sunshine Coast Community Services (SCCSS) has been accredited with CARF [CARF Facts] since 2005 for its MCFD funded programs, including Family Support & Family Preservation, Youth in Transition, Aboriginal Families Pulling Together, Special Services to Children, Children’s Counselling, Parent-Tot Drop-In, Child Care Resource & Referral, Infant Development, Supported Child Development, Special Services Home Share and Occupational & Physiotherapy for children with a developmental delay or diagnosed disability. CARF accreditation signals our commitment to continually improve services, encourage feedback, and serve our community and ensures that we focus on:
- Our clients and their families who are looking for assurance that we strive to offer the highest quality services;
- Our funders, donors, insurers and government regulators who need to trust that we are accountable and prudent fiscal managers; and
- Our Society and all of us who provide the services to underpin our commitment to making a difference in people’s lives.
View our 2014 CARF Survey Report.
Sunshine Coast Community Services Society recognizes its responsibility as a leader in supporting a community that respects diversity and fosters social inclusion. The Society strives to deliver inclusive service, affirming the dignity of those we serve regardless of heritage (race, ethnicity, culture, nationality, linguistic origin, place of origin, citizenship, colour, ancestry), education, beliefs, creed (religion, faith, spirituality), gender, gender identity, age, sexual orientation, physical or mental health, physical or cognitive capabilities, socio-economic status and political belief.
Diversity enriches community and the Society is committed to respecting, appreciating and celebrating the diversity of our clients, employees, students, volunteers, members, donors, funders and all community partners. We strive to increase understanding and acceptance of each other, thereby making us more compassionate human beings and strengthening the fabric of our community.
Employee Conduct and Code of Ethics
Ethical guidelines are a set of standards of conduct which the employees of Sunshine Coast Community Services consider in ethical and professional decision making. The Code of Ethics sets the boundaries for acceptable personal and professional behaviour in the carrying out of their duties. Clients receiving service from the Society can expect its employees will adhere to the Code of Ethics for their designated professional bodies where applicable and that all employees accept the following professional responsibilities. Read our complete Employee Code of Ethics
Board of Directors – Code of Conduct
The Directors of Sunshine Coast Community Services Society commit themselves to ethical, businesslike and lawful conduct, in a manner that best serves the community, clients and stakeholders. A Code of Conduct Declaration is reviewed and signed by Board members upon election or appointment and annually thereafter. Read our complete Board of Directors Code of Conduct
Consent, Risk, Choice, Responsibility, Decision-Making, Regulation and Advocacy
Sunshine Coast Community Services recognizes the individual’s or family’s or caregiver’s right to voluntary participation and that the individual or family or caregiver is central to any planning or decision-making process that affects them.
Complaints and Conflict Resolution
Sunshine Coast Community Services provides a fair, consistent and expeditious process to guide dispute resolution when the Society receives complaints from clients and/or community partners regarding violations of client rights or allegations of employee violations of their code of ethics.